Customer Care Service

General Queries

I've received a discount voucher but the code doesn't work online, why is this?

Please be aware that voucher code is eligible for redemption either online or offline. Please
refer to the Terms and Conditions of the voucher code for complete Terms of redemption of
the voucher. Most common reasons for promotion codes not working are: being out of date;
being applied to products that are not eligible or the set order limit not being reached. If
you’re still having problems, reach us at +1800-833-5350 or and we'll be happy to explain how you can redeem
your discount online.

How can I remove my details from your mailing list?

We’re sorry to hear you’re thinking about unsubscribing. You can unsubscribe by clicking on
this UNSUBSCRIBE . On click, you will navigate to the unsubscription page on the website
where once you enter your email ID and click 'Unsubscribe', your email ID would be
removed from our list. You will still receive all the transactional email from our side for all
your past and future purchases.

Why has my order been cancelled?

Your order may be cancelled for a number of reasons. The most common reasons for this

  • High demand of goods – In this event, you will receive an email confirming the
    cancellation and what to do next.
  • If you requested a cancellation. You’ll receive a confirmation email once this has been done.
  • If we’ve been unsuccessful in delivering the order to your chosen delivery address.
  • If payment was not successful

I've placed an order online and it looked as though it was processed; yet I haven't
received a confirmation email. Why?

We’re sorry that you haven't received your confirmation email. If our email address is not in
your address book or safe list, it may have been classed as spam mail, meaning that it might
not have appeared in your inbox. It is also worth checking that your email address has been
entered into your account correctly. Usually our confirmation emails are usually sent within
a few minutes of an order being placed. However, when our site is very busy, you may have
to wait a little bit longer before you receive your email.

How do I change my delivery address?

You may update your Victoria Secret address book by clicking the 'my account' link at the top
of the page, logging in using your username and password and selecting 'addresses' in the
Account tab on the left side of the page from where you can add, remove and amend your
addresses. If you have already placed an order changes made in this area will not alter their
delivery details. Once an order has been placed it is not possible for us to change the
delivery address.

After placing my order, when is payment taken from my account?

For the prepaid mode, payment will be deducted at the time of placing the order.

How do I know if my online order has been successful?

When you place an order on our website, we will reply to you with an email confirming your
order and all delivery and billing address details, including all the items you have ordered.
Please check that all the information is correct on this confirmation email as incorrect
information can cause delays on your order.

I have forgotten my password. What should I do?

If you have an existing account with us and have forgotten your password please click the
'sign in / register' link at the top of the page. Click the 'forgotten your password?' link. We
will then send you an email with instructions to reset your password.

Can I change my payment information?

Once an order has been placed we are unable to change your payment information. By
default, we do not store any payment information on our systems. To update or change your
personal information please log in to using the 'sign in /
register' link at the top of the page. If you are already signed in please click the 'My Account'
link at the top of the page. From this section you may view and amend your password,
address, Love-it List and contact details.